Cancellation Policy
Cancellation Policy
Cancellation requests must be communicated via email to reservation@leddhotels.com, or WhatsApp or phone calls. The refund process begins upon receipt of the cancellation intimation and refunds are typically processed within two weeks.
Policy Regarding Cancellation / No Show / Early Departure
- Cancellations charges apply from the date of receipt of your cancellation request.
- Refunds for cash payments are issued by cheque or bank transfer, while online bookings may take up to 30 working days to process.
- Credit/debit card or PayPal cancellations are subject to an additional fee of 5%-13%.
- All refunds will attract a 10% administrative charge and it would take a minimum of 30 working days.
Cancellation charges are as follows:
- 0 – 15 days prior to stay – No refund
- 16 – 20 days prior to stay – 50% refund
- 21 – 30 days prior to stay – 75% refund
- More than 30 days prior to stay – Full Refund
- All refunds will attract a 10% administrative charge and it would take a minimum of 30 working days.
Special Cases
- Strike: In case of a labor or owner strike preventing the booking, rescheduling to an available date or a full refund is provided.
- Natural Calamities: Rescheduling is allowed for natural calamities, excluding peak season. Refunds are provided, with up to 90% of the advance amount refunded, subject to bank charges. Cancellations must be communicated via email at least 3 days prior to check-in.
- CORONA/COVID-19 Positive: Rescheduling or cancellation is allowed with proof of COVID-19 positive test results and a valid government ID. Refunds are processed within 20 working days.
Amendments to Reservations
- Reservation amendments are allowed with prior notice of at least 20 days before check-in. No amendments are possible within 0-20 days before check-in.
- For day cruise houseboats, the number of people can be increased up to the boat's maximum capacity with additional charges.
- Amendments depend on rate and availability. If the same houseboat or rate is unavailable, a new booking is recommended.
- No amendments or reschedules are allowed once a reservation is rescheduled. There will be No Amendment or Reschedules for the bookings once Rescheduled [The full advance amount will be considered as Cancelation fees (No Refund)] No Cancellation refunds or Amendment for the bookings – Navaratri Days [Pooja Holidays] Bookings, Diwali Days Bookings & 20th December to 10th January Bookings
Cancellation Process
- Revert with your booking details via the confirmation email / Phone calls from customer reg Phone number/Reg Whats App Number treated as cancellation requests.