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Cancellation Policy

Cancellation Policy

Cancellation requests must be communicated via email to reservation@leddhotels.com, or WhatsApp or phone calls. The refund process begins upon receipt of the cancellation intimation and refunds are typically processed within two weeks.

Policy Regarding Cancellation / No Show / Early Departure

  • Cancellations charges apply from the date of receipt of your cancellation request.
  • Refunds for cash payments are issued by cheque or bank transfer, while online bookings may take up to 45 working days to process.
  • Credit/debit card or PayPal cancellations are subject to an additional fee of 5%-13%.
  • A fixed cancellation fee of ₹2000 applies.

Cancellation charges are as follows:

  • 15 to 10 days prior to arrival: 10% of the tour/service cost
  • 09 to 04 days prior to arrival: 15% of the tour/service cost
  • No refund for cancellations made 03 to 00 days prior to arrival or once the tour/service has started.

Special Cases

  • Strike: In case of a labor or owner strike preventing the booking, rescheduling to an available date or a full refund is provided.
  • Natural Calamities: Rescheduling is allowed for natural calamities, excluding peak season. Refunds are provided, with up to 90% of the advance amount refunded, subject to bank charges. Cancellations must be communicated via email at least 3 days prior to check-in.
  • CORONA/COVID-19 Positive: Rescheduling or cancellation is allowed with proof of COVID-19 positive test results and a valid government ID. Refunds are processed within 20 working days.

Amendments to Reservations

  • Reservation amendments are allowed with prior notice of at least 10 days before check-in. No amendments are possible within 0-6 days before check-in.
  • For day cruise houseboats, the number of people can be increased up to the boat's maximum capacity with additional charges.
  • Amendments depend on rate and availability. If the same houseboat or rate is unavailable, a new booking is recommended.
  • No amendments or reschedules are allowed once a reservation is rescheduled. There will be No Amendment or Reschedules for the bookings once Rescheduled [The full advance amount will be considered as Cancelation fees (No Refund)] No Cancellation refunds or Amendment for the bookings – Navaratri Days [Pooja Holidays] Bookings, Diwali Days Bookings & 20th December to 10th January Bookings

Cancellation Process

  • Revert with your booking details via the confirmation email / Phone calls from customer reg Phone number/Reg Whats App Number treated as  cancellation requests.