Frequently Asked Questions
What time is check-in and check-out?
Our standard check-in time is 12:00 PM. Overnight houseboat checkout is at 9:00 AM, and day cruise checkout is at 5:00 PM.
Do you collect ID proof before check-in?
Yes, we collect photo ID proofs for all passengers in advance to avoid delay during check-in.
What documents are required for check-in?
Please share a valid photo ID proof for every guest before arrival. For smooth processing, keep all passenger details ready.
Is the houseboat safe for kids and elderly guests?
Yes, Kerala houseboats are generally suitable for families when proper safety rules are followed, including life jackets, calm-water cruising and attentive crew support.
Are life jackets available on board?
Yes, safety equipment such as life jackets is part of the standard safety setup for guest comfort and security.
Can foreign tourists book a houseboat?
Yes, foreign guests are welcome, and many first-time visitors choose Kerala houseboats for a calm and comfortable backwater experience.
What is included in the houseboat package?
This depends on the package, but common inclusions may be meals, stay, crew service and the planned backwater route.
Are parking and toll charges extra?
Parking and toll charges are free within Kerala, based on your current operational policy note.
How are taxi charges calculated?
Taxis are on a rental basis, and round-trip kilometres are charged from garage to garage.
Can package rates change during holidays or festive seasons?
Yes, rates can change during festive seasons and public holidays.
What happens if there is a mechanical issue with the boat?
Your vendor policy should clearly state that an alternative arrangement or compensation must be provided if a mechanical issue affects service.
Can guests drink alcohol on the houseboat?
Alcohol on houseboats depends on Kerala liquor rules and the specific boat policy, so guests should always confirm before booking.
Is the houseboat suitable for first-time India travellers?
Yes, Kerala houseboats are often recommended for first-time travellers because the experience is calm, private and easy to enjoy.
What food is served on the houseboat?
Food depends on the package, but Kerala-style meals are commonly part of the experience, and menu customization can be offered for special guests.
What should guests bring?
Guests should bring ID proofs, medicines, personal essentials and comfortable clothes. A small bag is easier than a large suitcase.