App Policy
Privacy Policy for LEDD VendorVibe
1. Information We Collect
Welcome to LEDD Hotels & Resorts. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application LEDD VendorVibe. Please read this Privacy Policy carefully. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
Personal Information
We may collect personally identifiable information (“Personal Data”) when you:
- Make a reservation or booking
- Sign up for newsletters or promotions
- Contact us for customer support
- Use our services through the LEDD VendorVibe app
This may include:
- Full name
- Email address
- Phone number
- Address (including city, state, ZIP code, country)
- Location data (if you grant permission)
- Payment information (collected via secure third-party services)
Usage Data
We may collect data about how our services are accessed and used:
- Device and browser type
- IP address
- Pages visited
- Date/time of access
- Session duration
- Referring websites
- Mobile device identifiers
- App crash reports and diagnostics
Tracking Technologies
We use:
- Cookies to remember user preferences and login sessions
- Beacons, tags, and scripts to analyze user activity
You can manage cookies in your browser or device settings.
2. How We Use Your Information
We use your data for purposes including but not limited to:
- Processing bookings and transactions
- Sending confirmations, reminders, and promotional updates
- Improving app and website performance
- Providing customer service
- Ensuring legal compliance
- Personalizing your experience
- Marketing and remarketing with your consent
3. Sharing of Information
We do not sell or trade your personal information. We may share your data only with:
Service Providers
Third-party vendors who help operate our services (e.g., payment processors, CRM providers) under strict confidentiality obligations.
Legal Obligations
Government, regulatory bodies, or law enforcement if required by applicable law.
Business Transfers
In the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity.
4. Data Security
We use commercially reasonable security measures to protect your data. However, no system is 100% secure. We recommend using strong passwords and keeping your credentials confidential.
5. Your Rights
Depending on your location, you have the right to:
- Access your personal data
- Correct or update inaccurate data
- Request deletion of your data
- Withdraw consent where applicable
- Object to certain data uses
To exercise these rights, contact us at: hello@leddhotels.com
6. Data Retention
We retain your personal data only for as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.
7. Transfer of Data
Your data may be processed outside of your jurisdiction. By using our services, you consent to such transfers, provided adequate security measures are in place.
8. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect data from children. If we become aware of such data, we will delete it.
9. Third-Party Links
Our platforms may contain links to third-party websites. We are not responsible for their content or privacy practices. We advise you to review their privacy policies.
10. Analytics & Advertising
We may use tools such as:
- Google Analytics to understand app and site usage
- Advertising cookies to serve personalized ads (only with your consent)
You can opt out via your device settings or relevant browser add-ons.
11. Payments
We use third-party services (e.g., Razorpay, Stripe) for payment processing. Your payment details are handled securely and are never stored by us.
12. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated “Effective Date.” You are encouraged to review it regularly.
12. Contact Us
For any questions or concerns about this Privacy Policy, contact us at:
LEDD Hotels & Resorts
V Square IT Hub, Chembumukku, Kochi 682037
+91-9020045222
hello@leddhotels.com / privacy@leddhotels.com